Haha if you want to read a fascinating book check ...
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Haha if you want to read a fascinating book check out Hard Landing. A lot of it revolves around American Airlines pioneering reservation systems with Sabre and all the drama that took place. Crandall is essentially the Steve Jobs of commercial aviation. It's crazy how Airlines were one of the cutting edge adopters of business technology, and because of it we are now left with notorious legacy problems.