To anyone who has Open Source artifacts hosted on ...

# opensource

[dave]

To anyone who has Open Source artifacts hosted on Maven Central and who accesses the (awful) Sonatype UI through the https://oss.sonatype.org/ portal. We've been unable to gather download statistics for any of our packages for the entire of last week. I am unable to raise a support ticket with Sonatype because I am not a paying customer 🙄 ( ... which doesn't seem particularly reasonable since they they host the vast majority of JVM OSS ecosystem projects).

I want to check if this issue just affects our packages or if it is a more generalised problem for everyone - can people please log in and see if they can see their stats?

[CLOVIS]

Seems to work for me

[CLOVIS]

@mbonnin maybe you know more?

[dave]

That's very useful to know. Thanks @CLOVIS 🙃

[mbonnin]

Works for me too (using s01)

[mbonnin]

I had to log twice though. On first attempt, I dig get a 500 error 🤷

[dave]

@mbonnin sorry - what's S01?

[mbonnin]

The “newest” host that is already “kindof” deprecated 😅

[mbonnin]

https://s01.oss.sonatype.org

[mbonnin]

https://central.sonatype.org/news/20210223_new-users-on-s01/

[dave]

ah - ok. we're stuck on the original. I can't even log into s01.

[mbonnin]

Yea, you have to explicitely request the migration (but these days s01 is deprecated too and portal is the new way)

[mbonnin]

In allcases, I’d say it’s a transient error? Some people had issues publishing last week so maybe they’re doing some maintainance or so. Clear your cookies, try in incognito window and if nothing works, there’s an email adress you can contact

[mbonnin]

[e-mail] (from here). They’re usually pretty helpful

[dave]

ah wow - that email would be amazing. It's been an entire week - I've already tried all the other fallbacks (and that's with both of us users 🙂

[dave]

we can log into the portal, but there are zero functionalities available to us.

[mbonnin]

I’ve had troubles in the past because creating the portal password kindof reset my oss and s01.oss ones

[dave]

are the stats available on the portal? we've been depending on them for any kind of visibility..

[mbonnin]

Now I use the password from https://central.sonatype.com/ everywhere and everything works well. [e-mail] was very helpful debugging this

[mbonnin]

> are the stats available on the portal?
Sadly not 😞 No stats, and no SNAPSHOTs

[dave]

I'm kind of scared to ask for migration in case things go wrong TBH

[dave]

maybe they'll sort it out by 2030...

[mbonnin]

Same, I migrated my personnal hobby account but Apollo is still s01

[mbonnin]

I think loss of SNAPSHOTs would be okaish but loss of stats is hard to swallow. Last time I asked they had plans to make this work though 🤞

[dave]

thanks for the help both - have sent an email to [e-mail] so we'll see where we get to I guess. 🙃