I can't cancel the trial of the Developer package,...

# firebender

[Stefan Oltmann]

I can't cancel the trial of the Developer package, is that right?

[Kevin]

you should be able to cancel the trial or subscription, but you won't be able to start the trial again in the future (1 trial per engineer)

[Stefan Oltmann]

So please tell me why my card was immediately charged.

It said trial before, but after login there is no mention of it anymore.

[Kevin]

thats surprising, whats your email and is this your first trial?

[Kevin]

will take a look here. if you can email [e-mail] to verify email address as well

[Kevin]

also did you cancel your trial? a bit confused whats happening here:

So please tell me why my card was immediately charged.

if you can give any info we can investigate and get this resolved

[Stefan Oltmann]

[e-mail]

[Stefan Oltmann]

It said "14 days trial" right before the checkout. Should have taken a screenshot I guess.

[Kevin]

taking a look here it says that it was a direct purchase for subscription in stripe and is a second account

[Kevin]

i can cancel your subscription and refund if you'd like

[Stefan Oltmann]

How is a direct purchase circumventing the trial possible? 🤔

[Kevin]

stripe has managed billing, so in the check out it would not say 14-day free trial if there would be a charge to your card. separately this seems like an alt account and we only allow 1 free trial per developer

[Kevin]

just issued the refund

[Kevin]

canceling the subscription now

[Stefan Oltmann]

Did I sign in with google or github, too? Don't remember that.
It's certainly the first free trial I tried.

[Stefan Oltmann]

On that account I used the free version - not the developer trial

[Kevin]

you'd have to email us at [e-mail] to confirm here with the account you're asking about. to check who you're currently logged in as, got to triple dot > profile > and look at email

[Kevin]

thats if you're in the plugin ^

[Kevin]

if you signed up for a free trial on another account, you need to cancel it in https://firebender.com if you haven't done so already

[Kevin]

or it will attempt to charge at the end

[Stefan Oltmann]

image.png

[Kevin]

let me know if you need anything else resolved but you should have email confirmation of the refund and cancellation of your subscription on [e-mail]

[Stefan Oltmann]

No, I didn't sign up for the free trial on another account. I believe this is the only account I have with you and I wanted to start the free trial on that one.

[Kevin]

how did you go about upgrading your account?

[Stefan Oltmann]

I clicked the "Upgrade" button in the plugin. It took me to the Developer account offer with the 14 days free.

Because the button says "Subscribe with obligation to pay" I asked last week if the trial can be cancelled.

[Stefan Oltmann]

I guess you need to come from the main page with the "Start 14-Day free trial" and other routes don't have that flag set? 🤔

[Kevin]

> I clicked the "Upgrade" button in the plugin. It took me to the Developer account offer with the 14 days free.
if you upgrade through the plugin it does not automatically apply a free trial. in order to start the free trial you have to go through the website directly. similarly stripe checkout will be very clear whether or not there's a free trial that will be applied or whether you will be charged immediately

> other routes don't have that flag set?
yes thats the default behavior, if you click "upgrade" its implied that you want to upgrade your account. and the stripe checkout page will not mention the 14-day free trial

if you checkout from the website that offers a 14 day free trial explicitly, it will allow you to redeem it

[Kevin]

I asked last week if the trial can be cancelled.

yes the trial can be cancelled, if you started a 14 day free trial, you can click manage subscription in settings and cancel the trial

[Kevin]

was there anything confusing about this ^ that i can clear up?

[Stefan Oltmann]

Ok, that was confusing. Should I try again?

[Stefan Oltmann]

Right now something seems to be broken in my account.

[Kevin]

yes because we refunded your account and cancelled the subscritpion, you're on the free tier but can access your invoices and subscription that was created in the past

[Kevin]

the "Developer" tag is a bug we can update that

[Kevin]

should be live in a few min

[Stefan Oltmann]

Understood.

Is it possible that after using up the quota on the free account I'm not eligible for the 14 days trial?
Because after logging in the button on the page says just "Get started"

[Kevin]

yeah so if you've made a subscription in the past you're no longer elegible for the 14 day free trial, that was designed for engrs who haven't had a chance to try it out yet. because it seems like an honest mistake to upgrade your account thinking you'll have a free trial, i can make an adjustment on your account

[Kevin]

try hitting "get started" again on the https://firebender.com/pricing

[Kevin]

you should see "14-day" free trial in the stripe checkout

[Kevin]

lmk if you do not

[Stefan Oltmann]

Yes, now there is no mention of the free trial anymore on the checkout page.

[Kevin]

one second. im taking a look here

[Kevin]

could you refresh and try again?

[Stefan Oltmann]

You identify users / free trials by card number, or what is the metric?

[Stefan Oltmann]

could you refresh and try again?

No change.

[Kevin]

you should see this page after hitting https://firebender.com/pricing and get started on developer tier:

[Stefan Oltmann]

Ok, yeah, now it looks like that again.

[Kevin]

great looks like you should be able to use the trial now!

[Stefan Oltmann]

I'll try again

[Kevin]

You identify users / free trials by card number, or what is the metric?

we use a combination of metrics to do this, and it will be clear to the user whether or not a trial succeeded

[Kevin]

can email us at [e-mail] if anyone else is having problems here

[Stefan Oltmann]

Ok, now it looks like how it should.

[Stefan Oltmann]

Thanks for clearing that up and helping me.
I'll explore Firebender more and see if it can replace Junie for me.

[Kevin]

let me know if you run into any other problems

[Stefan Oltmann]

I will let you know. 😉

[Kevin]

will be here if you face any issues

[Stefan Oltmann]

To be honest: I'm certainly will cancel this specific trial on my personal credit card, but if I like the quota I'll request a subscription though my employer who currently grants me a AI Pro subscription.

[Kevin]

thanks for being up front

[Stefan Oltmann]

What I like already is this.
I'll show that to my boss.

[Kevin]

and yes this is designed to be expensed through companies mainly bc if its saving you time and you're earning your company money, they should at least make sure you get to use the best tools

[Stefan Oltmann]

This basically could mean I can use AI all month and not for the 10 days until AI Pro quota is gone.